About the Bajaj Finserv for Business app

About Bajaj Finserv for Business

Frequently asked questions

How can I create an account on Bajaj Finserv for Business?

There are two ways to start your journey as a merchant with us:

  1. You can download our app from the Google Play Store
  2. Fill out a form and our team will connect with you to help you register with us

Click here to open the form.

If I have already signed up, how can I log in to Bajaj Finserv for Business?
Follow the below steps to log in:
  • Click on the LOGIN button at the top
  • Enter your registered mobile number and submit the OTP you will receive
What are the steps to download my digital QR code?
You can follow these simple steps to download your QR code from the Bajaj Finserv for Business website:
  • Log in to the Bajaj Finserv for Business website
  • Click to ‘My QR’ icon in the top right corner
  • Download the QR code to your device
What are the features and benefits of UPI?
The UPI payment instrument has several benefits, such as:
  1. Safe and secure payments
  2. Instant inter-bank money transfers from your mobile device
  3. 24x7 UPI transfers
  4. Virtual ID
  5. Transactions without adding beneficiaries
  6. Scan QR code to make payments from any app such as Gpay, PhonePe, etc., that supports UPI payments
  7. Single click authentication process for contactless digital payments
What is a UPI ID?

The Virtual Payments Address (VPA), also known as UPI, is a unique address that can be created to send or receive money. To view your VPA or UPI ID, tap on 'My QR' from the home screen of the Bajaj Finserv for Business app.

What is a UPI PIN?

The UPI PIN (Personal Identification Number) is a 4 to 6-digit passcode that you create during your registration process. This PIN is essential to authorise all your transactions.

What is VPA in UPI?

The Virtual Payment Address or VPA is created for all users using the UPI service to send or receive money. VPA acts as a proxy for the combination of a bank account number and an IFSC code. It adds an additional layer of security.

How do UPI payments work?

UPI is built over the IMPS infrastructure and facilitates instant money transfers between bank accounts. It allows users to create virtual payment addresses for banks linked to the UPI network and transfer money instantly through their mobile devices.

Can I upgrade my services via the Bajaj Finserv for Business website?
The service upgradation facility is only available on the Bajaj Finserv for Business app. You can follow these steps to upgrade your services:
  • Tap on the ‘Home Page’
  • Under the ‘Transactions’ tab, you will see an option to upgrade your services
  • Tap on the ‘Upgrade your services’ option, and you will be directed towards downloading the app
  • Scan the code or click on the download link that you will receive on your registered mobile number

Once you download the app, follow the instructions to upgrade your services.

Do money transfers happen during banking hours on UPI?

Money transfers from UPI work 24x7, regardless of your bank's working hours.

Why have I not received the transaction amount in my bank account?
If you have not received the amount of a successful transaction in your account, please try the following:
  • Check if the Bank Reference/UTR number is displayed on the settlement report
  • If the Bank Reference/UTR number is visible, then please check your bank account statement with the Bank Reference/UTR number
  • If the Bank Reference/UTR number is not available on the bank account statement, please raise a service request under the 'Help and Support' section
Can I get the report of transactions done through the Bajaj Pay Wallet?
You can view the transactions done through the Bajaj Pay Wallet by performing the following steps:
  • Click on the 'Transactions' section on Bajaj Finserv for Business
  • Under the 'Transactions List' screen, you can see the total amount that you have received via different payment modes
  • Click on ‘Filter’ and select Wallet

You can now download or get a detailed transactions report on your registered email ID.

Why I am unable to get the transaction reports of more than 90 days?

For transaction reports exceeding 90 days, you need to raise a request under the 'Help and Support’ section.

Can I get a detailed summary of a particular transaction?

You can follow these simple steps to get a detailed summary of a particular transaction:

  • Go to the ‘Transactions’ tab
  • Select the date range during which the particular transaction took place
  • Select the particular transaction and view its detailed summary

If you are still unable to find or view the details, contact us by raising a query under the ‘Help and Support’ section.

How can I initiate cancellation for a UPI transaction on behalf of my customer?
To initiate cancellation for a transaction done via UPI, please follow the steps given below:
  • Click on the ‘Transactions’ tab
  • Under the ‘Transactions List', search for the transaction ID of the transaction you wish to cancel
  • Click on ‘Initiate Cancellation'

Once the cancellation request is successful, the refund will be credited to your customer's account.

What if my customer claims that they haven't received cashback?

You can ask your customer to raise a service request under the 'Help and Support' section for any issues related to cashback.

How will I be notified about transactions?
Notification for every successful payment is sent to your registered mobile number. 
 
View real-time reports of your transactions by following the steps given below:
  • Click on the 'Transactions' tab on the Bajaj Finserv for Business website
  • Tap on the particular transaction for a detailed view
Where can I check my account settlements?
You can check the settlement details of your transactions by following the steps given below:
  • Click on the 'Transactions' section on Bajaj Finserv for Business
  • Click on the 'Settlement' tab under 'Transactions List'
  • Select any custom date range up to 90 days under 'View Past Transaction'

For details beyond 90 days, a request needs to be raised under the ‘Help and Support’ section.

How would I know if Bajaj Finserv has settled my payments?

We will notify you about the settlement via SMS and email. You can also view the settlement status on the 'Transactions' tab.

The payment for every transaction is directly credited to your registered bank account, and the settlement is done within two business days.

When does Bajaj Finserv transfer payments to my bank account?

Bajaj Finserv for Business credits the amount to your account after completing the settlement cycle i.e. the next business day.

How can I get a charge slip for the transaction done through the Insta EMI Card?
You can get your EMI transaction charge slip by following the steps given below:
  • Tap on the 'Transactions' section on Bajaj Finserv for Business
  • Search with the Transaction ID number (example - CS123456789012) as mentioned in the transaction notification
  • Click on the ' View EMI Charge Slip' option
Why does my settlement report display incorrect data?

If the data in the settlement report appears to be incorrect, please raise a service request under the 'Help and Support' section.

How can I view my active campaigns?

Once you log into Bajaj Finserv for Business, you will be able to see your active campaigns under the ‘Campaigns’ tab.

How can I view the report of cancelled transactions?
Follow these steps to get the reports of your cancelled transactions:
  • Tap on the ‘Reports' section
  • Click on 'Cancelled Reports'
  • Click on 'Get Detailed Report’
  • Select the date range

You can now get the reports emailed to your registered email ID.

How do I know which mode of transaction is mainly used by my customers?

For a detailed insight into the modes of payments used by your customers, click on the 'Transactions Trend Report' under the 'Dashboard' tab on Bajaj Finserv for Business.

How can I create an offer?
You can create an offer for your customers by following the steps given below: 
  • Tap on the 'Campaigns' page
  • Click on 'Create Offer'
  • Create your offer by selecting the type of offer from the category – Bajaj Rewards or My Store offer
How do I re-run a previous offer?

You cannot re-run an offer that you had previously created. But, you can recreate a similar customer promotion offer.

How can I be eligible to create an offer?

There are no eligibility criteria to run an offer at your store; any merchant can easily create and run an offer.

In which language can I create an offer?

You can create offers in English. We will be available in multiple languages in the near future.

How can I update my registered address?

You can update your address by following the steps given below:

  • Go to the 'Help and Support' section
  • Click on 'Merchant service'
  • Select the query type as 'Account'
  • Select the sub-query type as 'Update Address'
  • Describe your query
  • Upload address proof
  • Click on 'SUBMIT'

Your address will get updated in a while.

How can I update my email ID?
You can update your email address by following the steps given below:
  • Click on the 'My Profile' section
  • Click on 'Edit' below your email ID
  • Enter your new email ID and complete the OTP verification
  • Tap on 'CONFIRM'

Your email ID will be updated successfully.

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